If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.
Children are invited to have massage treatments with us as long as they are accompanied by an adult.
As a courtesy to other customers, please maintain a quiet level of conversation. Mobile phones must be turned off when entering the centre.
Gift certificates are available for massage treatments and are not redeemable if lost or stolen. Gift certificates expire 6 months after the purchase date. Gift certificates are only redeemable against massage treatments. Gift certificates cannot be used on retail products.
We are constantly improving our services to bring you better and more effective treatments. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.
We strive to exceed our customers needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.
While we will make every effort to meet your requests, we cannot guarantee a specific therapist. All therapists are trained in both treatment and discretion protocols to ensure your comfort at all times.