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Ayurworld - Health Beauty & Well Being Center

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Policy

The World of Ayurveda

BOOKING POLICY

Products, Therapies, Treatments & Packages Bookings via the website are only for the request of a particular appointment or package, not for actual scheduled booking times. Once an order is received, a credit to the value of your purchase is applied to your personal client record and we will contact you within 24 hours to arrange an appointment to suit you. You may specify up to 3 different dates and times via the booking request page, but these can only be confirmed once have been in touch with you to inform you whether a slot is available or not. If no slot is available for your requested date and time, we will endeavour to find the most appropriate time to suit you.

REFUNDS POLICY

 Dear Ayurworld Customer,

Refunds of online or in person bookings are permitted provided that the refund is requested at least 24 hours before your scheduled appointment time. If 24 hours notice is not received then no refund will be given.
Customers who have bought 3 Months/6 Months /9 Months /12 Months Membership can not get refund just for the change of mind .If any account balance remains unused after the expiry date ,the funds will be null and void unless you activate the ‘rollover ‘ cluase.
Rollover clause-If any account balance remians after expiry ,you can ‘rollover’any remaining funds by renewing the Membership and your new account will reflect any remaining funds from the previous term as well as your new balance .In order to rollover any outstanding amount,full renewal payment ofthe chosen term must be made within 2 weeks of the Membership expiry .
If the purchase is a Gift Certificate booking, full refunds can only be issued provided the recipient has not visited and has given us at least 24 hours notice before his/her first booking appointment. If 24 hours notice is not received then no refund will be given.a

LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other customers as treatments are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.

CANCELLATION & NO SHOW

Customers who book appointments and cannot join us for their scheduled appointment are granted full refund at the spa provided that at least a 24-hour notice is given. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honored only if the service time is available and other customers are not inconvenienced.

AGE REQUIREMENT

Children are invited to have massage treatments with us as long as they are accompanied by an adult.

QUIET ENVIRONMENT

As a courtesy to other customers, please maintain a quiet level of conversation. Mobile phones must be turned on silent mode when entering the centre.

GIFT CERTIFICATES

Gift certificates are available for massage treatments and are not redeemable if lost or stolen. Gift certificates expire 6 months after the purchase date. Gift certificates are only redeemable against massage treatments. Gift certificates cannot be used on retail products.

PRICES SUBJECT TO CHANGE

We are constantly improving our services to bring you better and more effective treatments. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.

VISITORS

We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child. All non-customers must quietly remain in the waiting area.

CUSTOMERS RIGHT TO KNOW

We strive to exceed our customers needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.

THERAPISTS

While we will make every effort to meet your requests, we cannot guarantee a specific therapist. All therapists are trained in both treatment and discretion protocols to ensure your comfort at all times.